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New Refugee "Move-on" Guide

An essential guide for people who have recently received refugee status, humanitarian protection or discretionary leave in Northern Ireland.

Last updated: 19th December 2024. Scroll down for FAQs. Translate this page using “select language” function.

This guide is intended to help you understand the process of transitioning from being an asylum seeker to having leave to remain/permission to stay. It is not a substitute for advice, but it explains some basic principles, such as Housing, Social Security, Work, National Insurance Numbers, Family Reunion etc. This Guide has been produced with support from Belfast City Council.

The ‘transition’ from asylum seeker to refugee involves navigating a number of new systems of support. It is vital that you act immediately to ensure that the appropriate supports are in place for you and your family when you leave Mears accommodation. This Move-On Guide explains what happens next. The most important things you must do quickly are:

  1. Start a Universal Credit claim online or go to the Jobs and Benefits Office and ask them to help you. The sooner you do this the sooner you will start to receive payments. It is recommended that you open a UC account immediately after you receive your positive asylum decision.
  2. Get access to your eVisa.
  3. Open a bank account – you will need this to receive Social Security payments or wages from employment.
  4. Find accommodation or ask the Northern Ireland Housing Executive (NIHE) to assist you.