PIP Appeal Success through Collaboration with Frontline Advice Services and Law Centre NI

Overview

Tina, an extremely vulnerable client was referred to Law Centre NI by her local independent advice agency for specialist support with a Personal Independence Payment (PIP) appeal. During the initial assessment, she scored 0 points in both the Daily Living and Mobility components. 

From the outset, this case demonstrated the value of close collaboration between Law Centre NI and frontline advice services. The referring adviser worked closely with the client and her son to gather detailed and compelling medical evidence, along with a comprehensive letter of support outlining the client’s ongoing difficulties and the support being provided. This ensured that the client’s lived experience was fully documented and properly evidenced. 

The advice agency had already played a significant role in supporting the client through earlier stages of her welfare journey, including helping her attend a Work Capability Assessment (WCA). This followed concerns raised by her Universal Credit work coach, who recognised that she was not fit for work and should begin the health-related benefits process. 

What We Did 

Our WRSP Adviser worked closely with the local adviser after it was agreed that additional evidence was required. We submitted a Subject Access Request (SAR) to ensure the correct information was obtained from the client’s GP. As the local advice centre was more accessible for the client, the information was initially shared there before being provided to Law Centre NI through the adviser. 

Following receipt of the additional medical evidence and detailed written submissions prepared by Law Centre NI, the Department revised its original decision and offered an award of Enhanced Rate Mobility (12 points) together with 7 points for Daily Living for a period of three years. 

After careful discussion between LCNI and the adviser, the client was fully informed of the options available to her, including the potential risks of proceeding with an appeal. Once both the adviser and LCNI were satisfied that the client understood these risks, the revised offer was declined, and the appeal proceeded to the tribunal. 

LCNI later met with the client and her son to explain the hearing process and how any potential risks would be addressed during proceedings. Before the hearing began, LCNI was invited to speak briefly with the panel, who advised that, having considered the additional evidence and written submissions, they were satisfied they could make an award without needing to question the client directly. 

Outcome 

At the hearing, the tribunal carefully considered the full evidence and concluded that the client met a significantly higher threshold for support. The panel awarded an Enhanced Rate for both components, including: 

• over 20 points for Daily Living; and  

• the full 24 points for Mobility.  

The award was made on an ongoing basis. 

As a result, the client received nearly £14,000 in backdated payments. 

Impact 

The financial and personal impact of the outcome was substantial. With the client’s consent, the adviser shared that the award would clear almost £6,000 in rent arrears, significantly reducing financial pressure and providing much-needed long-term stability. 

The client and her family expressed profound relief and gratitude following the outcome. Reflecting on the case, the adviser stated: 

The difference collaboration makes

This case highlights the essential role of strong partnerships between Law Centre NI and frontline advice agencies. Early intervention, coordinated evidence gathering, and specialist legal support combined to secure a life-changing outcome for the client. 

Together, these services help ensure that vulnerable people are not only heard but also properly represented and able to access the support to which they are entitled.