Advice on PIP in Northern Ireland
Law Centre NI Guide for PIP Advisers
3rd Edition (March 2026)
What is PIP?
Personal Independence Payment (PIP)[1] is a working age benefit [16 to State Pension age] paid to those who have functional restrictions in their ability to complete certain daily living and mobility activities. PIP is a tax-free benefit which is paid regardless of income or savings.
PIP replaced Disability Living Allowance (DLA) for working age claimants. It is still possible to claim DLA for children who are under 16 and to continue to receive DLA if you are already in receipt, and over Pension Age. [Info on DLA to PIP reassessment process is covered below.
[1] The Personal Independence Payment regulations (NI) 2016
There are 2 components of PIP called the Daily Living Component and Mobility Component. Each is paid at a standard and enhanced#DLA_PIP_Reassessment rate.[2] PIP is paid 4 weekly in arrears.
PIP relies on a points-based assessment process to determine entitlement to the components and rates. The points-based assessment is much more prescriptive with the intention that entitlement can more clearly be identified by claimants and decision makers.
[2] Benefit and pension rates 2026 to 2027 – GOV.UK
Eligibility Criteria
To qualify for PIP, you must satisfy the eligibility criteria. This means you must be the correct age; satisfy the residence and presence tests; not subject to immigration control; meet the required period conditions and satisfy the functional restriction criteria.
It is important for advisers to note that the ability to complete an activity is not confined to the one-off ability to do so. For each point-scoring descriptor, the claimant should be assessed with consideration of their ability to do so:
- Safely;
- To an acceptable standard;
- Repeatedly; and
- Within a reasonable time period
Application Process
In Northern Ireland an application for PIP is normally made by contacting the PIP Centre: 0800 012 1573 or textphone: 0800 012 1574. It is also possible to make a claim by post and using sign language via a video relay system.
Claims for PIP cannot be backdated although claims can be made in advance of satisfying the backwards test.
Initially the claimant will be asked to provide basic details such as their contact details, national insurance number and information used to determine if they satisfy the residence and presence criteria.
(In exceptional circumstances it may be possible to request a PIP1 form to provide the above information where the claimant is unable to make the application by phone.)
After making the application by phone, the claimant will then be sent a PIP 2 Form: How your disability affects you. This form will ask the claimant to outline the conditions they have and the treatment and medication they are receiving.
The form will also ask the claimant a series of questions which reflect the 10 daily living activities and the 2 mobility activities. It is important that advisers explain the criteria to clients and complete this form accurately. If the client has any available supportive evidence this can be sent with the form or later if it would delay return beyond the deadline. For example: if they have been prescribed aids and have a copy of the Occupational Therapy assessment.
A failure to return the PIP form on time can result in the claim ending for failure to return the PIP form without good cause. A claimant should be asked to outline their reasons for failure to return the form on time and can seek a mandatory reconsideration and subsequent appeal of any decision on this issue.
Assessment Process
Assessments of PIP in Northern Ireland are conducted by Capita on behalf of the Department for Communities. Upon receipt of the returned PIP2 form, a Capita Disability Assessor will review the form and any enclosed evidence in order to establish if a face to face assessment is necessary to determine entitlement.
Claimants should normally get 7 days written notice of the assessment unless they agree a shorter period[1].
The claimant will normally be assessed over the telephone or face to face in an assessment centre. Sometimes it may be possible to be assessed in the claimants home. It is anticipated that If there is any reason that a claimant is unable to participate in a particular mode of assessment as a result of their disability they should make this clear in their PIP claim form. Supportive evidence may be necessary.
If your client provided medical evidence that they are unable to participate in a type of assessment, ask Capita to outline the reasonable adjustments it has considered to enable your client to access the assessment. If Capita has not made reasonable adjustments this may amount to good cause for a failure to attend an assessment.
Claimants should advise in advance if an interpreter is necessary. Additionally, should the claimant want to be accompanied into the assessment this should be allowed.[2]
The majority of the assessments (especially telephone assessments) will involve the Disability Assessor asking questions and recording responses and observed behaviour. There may also be a short assessment of physical movement. Everything, from when the claimant is called into the room, until they leave at the end, will form part of the assessment.
The disability assessor should then consider all of the available evidence and indicate what descriptors, if any, the claimant would satisfy. In addition to indicating what points should be awarded the disability assessor will also indicate when the condition is likely to change. This will be relevant for a determination as to the length of any potential award. This is an assessment of functional ability and not a medical examination.
This report is then passed to a Case Manager within the Department for Communities who should also consider all of the available evidence and make a decision which is issued to the claimant.
[1] Reg 9(3) PIP Regs (NI) 2016
[2] 1.6.52 https://www.gov.uk/government/publications/personal-independence-payment-assessment-guide-for-assessment-providers/pip-assessment-guide-part-1-the-assessment-process#face-to-face-consultation
Recording Assessments
Claimants are permitted to have their assessments audio recorded. This can be very important if there is later a dispute about the content of the report.
- At the start of the assessment the claimant must let the healthcare professional know they would like to have the consultation audio recorded.
- They will have to sign an agreement that explains how the recording can be used.
- After the consultation the claimant will receive a text and a password to access a one-time link to the audio recording which will be downloadable for 24 hours.
- If the claimant would prefer to receive a CD copy of the recording they should inform the healthcare professional or contact Capita.
Appeal
It is not possible to appeal against a PIP decision without first requesting a Mandatory Reconsideration. If a claimant is unhappy with a mandatory reconsideration decision they can appeal against the decision to an independent tribunal.
The claimant can appeal online or by completing an NOA1 (SS) Form and sending this to the Appeals Service. Alternatively, a claimant can write a letter to the appeals service outlining that they wish to appeal against the decision.
In order to appeal the claimant must enclose a copy of the mandatory reconsideration notice.
The normal time limit for lodging an appeal is one month from the date of the mandatory reconsideration notice. It may be possible to seek a late appeal if it is reasonable to grant the application and there are special reasons for the delay. The claimant can apply up to a maximum of 13 months after the mandatory reconsideration decision but the longer the delay the more compelling circumstances are necessary
[1] https://www.lawcentreni.org/news/nipso-follow-up-report-on-personal-independence-payment/
[2] Art 93(2) Welfare Reform (NI) Order 2015
[3] Reforms to welfare system set to save £1.9 billion by the end of 2030/31 – GOV.UK
[4] DT-v-Department for Communities (PIP) [2021] NICom 54
[5] GT v SSWP (PIP) [2019] UKUT 30 (AAC) (para 19)
Mitigations
Welfare Supplementary Payments for loss of DLA.[1]
There were three potential Welfare Supplementary Payments for those who lost out financially as a result of a PIP decision following the ending of their entitlement to DLA. Only one of these could have been awarded at a time.
[1] The Welfare Supplementary Payment (Loss of Disability Living Allowance) Regulations (NI) 2016
Social Security
Daily Living Activity 1: Preparing food
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Daily Living Activity 2 - Taking Nutrition
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Daily Living Activity 3 - Managing therapy or monitoring a health condition
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Daily Living Activity 4 - Washing and bathing
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Daily Living Activity 5 - Managing Toilet Needs or Incontinence
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Daily Living Activity 6 - Dressing or Undressing
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Daily Living Activity 7 - Communicating Verbally
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Daily Living Activity 8 - Reading and understanding signs, symbols and words
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Daily Living Activity 9 - Engaging with other people face to face
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Daily Living Activity 10 - Making budgeting decisions
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Mobility Activity 1 - Planning and following journeys
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Mobility Activity 2 - Moving Around