Universal Credit Claim Closures
The judiciary has repeatedly recommended that Universal Credit stop using the term ‘claim closure.’ This briefing reviews two Upper Tribunal judgments from Great Britain, illustrating the issues the terminology creates for both claimants and the Department.
Universal Credit Claim Closures.
The judiciary has consistently recommended that Universal Credit move away from using the term “claim closure.” This legal briefing reviews two Upper Tribunal judgments from Great Britain, highlighting the issues this terminology creates for both claimants and the Department.
For Advisers: Understanding the decision-making process and reasoning behind a “closure” is essential to effectively advise and assist clients.
For Decision Makers: It is important to recognize the Department’s obligations before “closing” a claim, clearly explain the reasons for disallowance, and inform claimants of their right of appeal. Following these steps can improve decision-making standards and prevent unnecessary disputes.
You can read the full legal briefing here