Expert Masterclass: Maladministration Complaints

Course Overview

This training session equips frontline advisors with the skills to identify and respond to maladministration in the delivery of welfare benefits in Northern Ireland. Participants will explore what constitutes maladministration—such as delays, errors, and poor communication— and how to navigate the complaints process. This will include a breakdown of the circumstances in which it will be appropriate to pursue compensation as part of the complaint.

Delivered by expert practitioners from Law Centre NI, the course draws on real case experience in social security law, providing hands-on guidance and tools to help you effectively support clients seeking redress.