Expert Masterclass: Overpayment & Legacy Benefits

Course Overview

Overpayments of legacy benefits are a common issue that can leave claimants in financial hardship. In Northern Ireland, the rules around recovery of overpaid benefits—such as income support, housing benefit, and income related ESA—can differ significantly depending on the type of benefit and the cause of the overpayment.

This expert practitioner led course focuses specifically on legacy benefit overpayments and provides a clear, practical approach to identifying when recovery can be challenged. It examines the role of claimant and official error in determining recoverability and uses examples to guide advisers through a process for checking, assessing, and contesting overpayments.  Ideal for those working in advice roles, the course aims to strengthen your ability to support clients facing the stress and impact of benefit recovery.

This session will be recorded for training and review purposes. Participants will be asked to turn off their cameras during the recording.