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OCN Level 3 Certificate in Generalist Advice October 2024 (Group 3)

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Course Overview

This course has been designed to develop the necessary skills to enable learners to effectively provide advice to the public.

During the 10 week programme, you will be required to attend weekly online seminars, complete external reading and core exercises as you learn about social security law, benefits entitlement, immigration law, money advice, employment law, consumer issues and other key skills that you will need when working as an adviser.

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Course Start Date: 17 October 2024

Time: Weekly seminars from 10:00 – 13:00 (unless stated otherwise)


  • £525 Member (voluntary organisation)
  • £600 Non-Member (voluntary organisation)
  • £600 Member (statutory/private organisation)
  • £800 Non-Member (statutory/private organisation)

Where: Online via Zoom

  • Thursday 17 October: Interview Skills
  • Monday 21 October: Consumer Law
  • Thursday 24 October: Employment Law
  • Thursday 31 October: Introduction to Benefits
  • Tuesday 5 November: Personal Independence Payment
  • Thursday 7 November: Disability Benefits (Disability Living Allowance, Carers Allowance and Attendance Allowance)
  • Tuesday 19 November: Universal Credit
  • Thursday 21 November (10.00-16.00) in person at Law Centre NI office: Universal Credit Calculations
  • Thursday 28 November: Legacy Benefits
  • Thursday 5 December: Money Advice
  • Tuesday 10 December: Immigration Law