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Support for social security advisers

We provide support and assistance to colleagues in the advice sector in their day-to-day frontline advice work.

Advice line

We provide advice and assistance to social security advisers through our telephone advice line.

  • 028 9024 4401
  • Monday to Friday
  • 09.00 to 17.00

Legal information resources

We also provide legal information resources to help social security advisers to keep informed of developments in social security law and practice. We publish regular Adviser Practice Guides and a quarterly Social Security Law and Practice Bulletin.

Visit our resource library to see the range of documents we produce and access previous publications. 

Adviser Network Meetings

We hold a quarterly Adviser Network Meeting for social security advisers across Northern Ireland to receive updates on social security law and practice. This meeting provides a forum for social security advisers to share experiences and expertise and to make connections with other advisers.  

Professional learning programme

We deliver regular webinars on social security law and practice as part of our professional learning programme.