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OCN Level 3 Certificate in Generalist Advice April 2024 (Group 1)

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Course Overview

This course has been designed to develop the necessary skills to enable learners to effectively provide advice to the public.

During the 10 week programme, you will be required to attend weekly online seminars, complete external reading and core exercises as you learn about social security law, benefits entitlement, immigration law, money advice, employment law, consumer issues and other key skills that you will need when working as an adviser.

Course Start Date: 30 April 2024

Time: Weekly seminars from 10:00 – 13:00 (unless stated otherwise)


  • £525 Member (voluntary organisation)
  • £600 Non-Member (voluntary organisation)
  • £600 Member (statutory/private organisation)
  • £800 Non-Member (statutory/private organisation)

Where: Online via Zoom

  • Tuesday 30 April: Interview Skills
  • Tuesday 7 May: Consumer Law
  • Thursday 9 May (14:00-17:00): Employment Law
  • Tuesday 14 May: Introduction to Benefits
  • Tuesday 21 May: Personal Independence Payment
  • Thursday 23 May: Disability including Disability Living Allowance, Attendance Allowance and Carers Allowance
  • Tuesday 4 June x 2 Sessions (10:00-12:00 and 14:00-16:00): Universal Credit
  • Thursday 6 June (10:00 -16:00): Universal Credit including Calculations (in person at Law Centre NI)
  • Tuesday 11 June: Legacy Benefits
  • Tuesday 18 June: Money and Debt Advice
  • Tuesday 25 June: Immigration Law
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